Privacy Policy
An Item Was Lost Or Damaged During Shipping
If your item was damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its courier number as soon as possible. Please also provide "Proof of Damage" documentation from your courier.
Please Note: While we do not see customs as an issue in most cases, we cannot guarantee your order will not be released by your specific customs. So we will not be responsible for any loss it may cause. But if your package is rejected by your customs and returned to us, we will refund you the product cost.
Shipping Method And Fee
The shipping method is EMS and others. The courier service and shipping fees are set up. Shipping fees are automatically calculated on the basis of weight, size and volume. Some ones are free shipping.
Estimate My Delivery Date
You can calculate a delivery estimate by taking the processing time for your order and shipping time.
Track My Oder
Kangpharm.com has updated its system for you to check your orders’ logistics information online. After we has dispatched your order and provided the tracking number, you can sign into your account to directly track the delivery details through Logistics website page.